A Unique Innovative Solution for Measuring the Entire Store Experience.
Build an innovative feedback program that drives real-life customers into your store network, uncovers critical post-purchase and non-buyer insight while also capturing traditional metrics like NPS and CSAT - across every interaction type (BOPIS, curbside, associate performance, in-store returns, etc.).
Consolidate your technology vendors by capturing, analyzing and sharing all your store experience feedback from a single enterprise-grade platform.
PowerReviews Store Experience Feedback: Mystery Shopping Reinvented
Invite real-life customers on in-store “missions” - specific assignments of your choosing, be this a typical browse and buy in-store interaction, BOPIS/Curbside/in-store return transaction or whatever process or experience you want to optimize. As part of the process, incentivize your customers to complete surveys with coupons or other benefits.
Because these individuals are invested in your brand, they not only have the context to provide you with the most insightful feedback possible but they also want to help you improve. And - what’s more - they will more than likely make a purchase when on a mission.
So not only does PowerReviews Store Experience deliver the most insightful and actionable feedback possible, it also drives revenue.
Because our methodology leverages your entire customer base, it enables you to project your program across geographies, territories and use cases in a cost-effective manner. Measure holistically, compare different parts of your entire operation or isolate to specific problem locations.
Consumers love our store experience feedback program. In fact, 99% of those asked to participate opt in for future missions. That’s because they make customers feel valued and heard, which creates a happy and engaged two-way relationship that strengthens brand advocacy.
Run your entire store experience program from our powerful technology platform.
While we pride ourselves on our innovative store experience measurement methodology, we also enable you to use our technology to capture more traditional feedback types – meaning you continue to collect metrics your organization is accustomed to as part of a holistic program. It also means you communicate performance in established terms that your executives understand.
